• Identifies, analyzes and resolves a range of difficult, confidential, and sensitive issues, including measures to minimize risks and impacts; interpret legislation, directives, policies and collective agreements; and identifies the impact on human resources initiatives on client operations.
• Assists client managers in the resolution of contentious employee relations issues avoiding potential grievances and providing recommendations to the employer’s position on issues as well as developing innovative approaches to resolve cases.
• Case management, planning and organizational skills to respond to numerous complex challenges and demands from client management, manage and prioritize workload, meet conflicting deadlines, and deal with frequent interruptions, urgent matters and constantly changing priorities.

• Communicates and provides proactive customer service and uses relationship management skills to provide client management with well-considered assessments of their needs, issues, options, and opportunities. Develops and sustains effective working relationships with client managers, executives, employees, union representatives, and colleagues.
• Facilitates the resolution of grievances and disputes with bargaining agents, influencing others by building support and commitment to adopt a specific course of action.
• Consultation, presentation, interpersonal, and oral communication skills to provide advice and information, express complex issues clearly and convincingly, deliver presentations and information sessions, and communicate effectively in stressful and emotional management-employee situations.
• Develops sensitive and complex HR correspondence, union disclosures, disciplinary letters, termination letters, presentation materials, issue notes, position descriptions, and executive responses.

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.