Agence Ontarienne Des Eaux

Ontario Public Service (OPS)
Accessible Customer Service Policy

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 became law on January 1, 2008. It is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. This regulation is an important step to create a barrier-free and accessible Ontario by 2025.

Learn more about what customers can expect from both the Ontario Public Service and the Ontario Clean Water Agency, as an Agency of the Ministry of the Environment:


This section provides suggestions for modifications you can make in your operating system and browser to help access We currently have complete step-by-step accessibility modifications for the following.

  • Internet Explorer 7
  • Mozilla Firefox
  • Apple Safari
Operating Systems:
  • Microsoft Windows
  • Apple OS X
Step-by-step Instructions:
  • Change text size: Make easier to view by making text larger and more readable.
  • Magnify screen: If resizing text in your browser or operating system isn't an option, make easier to view through magnification.
  • Browse Out Loud: If you have trouble reading online, learn how to make your computer speak back to you.


The Ontario Clean Water Agency appreciates all feedback on our performance to help us improve our standards of service. If you have any general comments or suggestions for improvement, please let us know by:

Telephone: 416-314-5600 or 1-800-667-6292 (Reception Corporate Office)
Bell Relay: 1-800-268-9243 (toll-free)
Fax: 416-314-8300 (Attention: Feedback/General Information)

Mail: Feedback/General Information
Corporate Planning & Communications Branch
Ontario Clean Water Agency
1 Yonge Street, Suite 1700
Toronto ON  M5E 1E5

The Ontario Clean Water Agency is authorized by the Freedom of Information and Protection of Privacy Act and the Accessibility for Ontarians with Disabilities Act, 2005 (and O.Reg. 429/07 approved under the Act) to collect feedback on the manner in which it provides its services. If you require more information about Accessibility at the Ontario Clean Water Agency, please contact the Agency's Accessibility Coordinator at 1 Yonge Street, Suite 1700, Toronto ON M5E 1E5, (416) 314-6174.


For more information about our commitment to providing services to persons with disabilities ask for the:

If you would like either of these documents in an alternative format please contact us using the information below and we will work with you to get you the requested format.